Page 22 - Case Study Annual 2015

at the various points of collection. within 10 hours, including blood linked to a particular
• E mergency Delivery Process – blood blood type, red blood cells, platelets or plasma. With
the TrenStar Command Centre able to track and trace all
or specimen products that fall under orders and transporters, hospitals are able to confirm on
an emergency are known as ‘red the system when unused blood still be safely returned
label’ orders. Red Label orders can back to the Blood Bank within the specified time frame,
be placed in cases where patients thereby optimising this very limited resource.
in hospitals are receiving blood
transfusions, have been severely The entire solution rests on TrenStar’s web-enabled
injured in accidents, have suffered hosted platform. TrenStar is able to reach SANBS,
a haemorrhage as a complication of hospitals, couriers, mobile scanners and disseminate
pregnancy or surgical procedure, or updates and data through a complex network of
children with severe anaemia. The cloud-based channels without the need for expensive
response time to this order is critical architecture. By using this system SANBS for the first
in saving a patient’s life. TrenStar set time has access to observe and review all orders
up and manages a 24/7 Call Centre placed for normal deliveries as well as for emergencies,
that handles these emergencies. there is visualisation of how long it takes to deliver
Qualified and knowledgeable Call the blood, and an indication of which courier abuses
Centre agents immediately issue an the EAM scanning system, or claims pickups and
authorisation number over the phone deliveries without being physically present. The system
and couriers are contacted directly to can even pinpoint the specific driver responsible for
arrange collection of the specimen at any anomalies. Hospitals and health care practitioners
the hospital. TrenStar is aware of the abusing the system can be highlighted to SANBS at the
total process and every transaction in click of a button. All of the figures supplied on a daily
real time and remains in contact with basis by TrenStar’s Control Centre provide SANBS with
the hospital to give an indication of an complete visibility of the entire operation throughout
expected time of arrival (ETA) based South Africa. Control can now be applied that ultimately
on where the Blood Bank is located. saves SANBS money, makes the entire organisation
more efficient and enables it to achieve excellent results
Results in delivering an essential life-saving service. •

TrenStar’s track and trace system, coupled with the
support from its Command Centre, allows TrenStar to
create dashboards for SANBS that monitor and report on
the BRB programme from start to finish. The dashboards
are designed using KPIs set by the SANBS. TrenStar is
able to extract complex data sets from these KPIs and
translate the data visualisations for SANBS. Should data
limit thresholds be exceeded, TrenStar can alert SANBS
for action. Deliveries have grown from 109 537 in 2012
to 117 131 in 2014.

An important result achieved by this solution is the
ability to highlight individual courier performance to
SANBS. A further KPI alert will be for when a courier
does not complete a scheduled pickup or does not
adhere to the scanning process as laid out by TrenStar.
For example this monitoring system is used to track and
oversee courier scanning discipline and compliance
between the blood banks and private hospitals that
ordered blood or blood products.

TrenStar also provides SANBS with essential data
in terms of which hospitals place the most orders for
blood, as well as which healthcare practitioners abuse
the system. SANBS has to examine this data to identify
hospitals abusing the emergency ordering system to
always receive the blood required as soon as possible.

The BRB programme enables hospitals to return
unused blood or blood products to the blood bank

20 the logistics news case study annual 2015