Page 55 - Case Study Annual 2018
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Enviro Awards
Direct to consumer
In recognition of the ‘direct to consumer’ trend, the DSV Locker system is an online order delivery
system that delivers to a smart locker as opposed to a physical address.
IT IS able to provide multiple deliveries at of carbon omissions at 16 percent locker
once, signifi cantly reducing distance travelled utilization, which should grow to 12,000 tons
and fuel use per parcel, resulting in a reduction per annum by mid-2019. About 126 tons of
in carbon emissions per parcel, off ering waste (material) has been reused or recycled
consumers and businesses an environmentally since the inception of the waste initiative.
friendly choice when sending and receiving DSV has recorded exponential direct return
parcels. on investments in the form of R10 million since
To date, the project has resulted in 19 inception, with a forecasted return of R23
dedicated resources ranging from sales, million for 2019 on its own. This goes hand
customer service staff to staff responsible for in hand with existing eff orts to increase the
the installation and maintenance of lockers. locker footprint to 304 lockers by June 2019
It has trained approximately 250 drivers and spanning all provinces and viable locations
operational staff on smart lockers and B2C across South Africa. In total, DSV is currently
disciplines. It has enabled approximately serving seven contracted clients who apply
12 million South Africans to make the smart lockers in various formats, and engaging
environmentally friendly choice by sending with another six large institutions, including
parcels through a locker, contributing to two new ecommerce partners, who will further
saving the environment roughly 4,000 tons contribute to the already viable solution. •
The Logistics News Case Study Annual 2018 53
