These sessions engage team members in process flow analysis, allowing them to gain practical understanding of their roles and responsibilities within an express parcel scenario. The focus is on strengthening operational outputs and building confidence among team members.

Maxeen emphasizes, “Having someone to support you and offer the right guidance is crucial as the customs clearance landscape continues to evolve.” The objective of these sessions is to provide team members with the confidence to excel in their roles and create a safe space where questions (often complex or unfamiliar) can be openly addressed.

Customs clearance processes involve intricate knowledge of regulations, documentation requirements, logistics coordination, and compliance standards. Effective mentorship facilitates the transfer of expertise, ensuring operational continuity and minimizing errors. It also supports fit-for-purpose training, where new professionals develop critical thinking skills essential for efficient operations and superior customer service.

Given the heavily regulated nature of the CCFF industry, mentees learn through practical, work-based challenges, gaining a deeper understanding of legal requirements and policy updates. This approach helps them avoid penalties and ensures compliance with evolving regulations. Additionally, mentorship accelerates the onboarding process, enabling newcomers to adapt more quickly, which ultimately leads to increased productivity and reduced operational risks.

“I believe the ultimate goal of these mentorship initiatives is career development. By nurturing talent, mentors contribute to employee retention and the cultivation of future industry leaders. Upholding high standards, promoting compliance, and supporting sustainable growth are vital to maintaining a resilient and forward-looking clearing and forwarding sector in a dynamic marketplace,“ concludes Maxeen.