Page 12 - Logistics News April 2021
P. 12
Supply Chain
Consumers identify supply
chain pain points
Courtesy CSCMP’S Supply Chain Quarterly
A year into the pandemic, and many consumers have lost con dence in supply chains
and lament product shortages, survey shows.
A YEAR after struggling to find a place to changed their buying habits to include bulk
replenish their household stock of toilet shopping or restocking household items
paper, consumers are becoming more familiar earlier than they did before the pandemic-
with the workings of the supply chain and induced lockdowns took hold last year.
are increasingly concerned about product “One year ago, 63 percent of consumers
shortages, according to a survey from struggled to find a place to buy toilet paper,”
enterprise software firm SAP. the researchers said. “Shelves are stocked now,
SAP polled 1 000 US consumers in February but there are lasting e ects on the broader
for their perspective on the greatest supply supply chain. Thirty-five percent of consumers
chain ‘pain points’ one year into the Covid-19 say their favourite grocers and retailers are still
pandemic. More than a third (37 percent) said dealing with out-of-stock issues.”
they have lost confidence in supply chains The survey also found that 70 percent of
and nearly half (48 percent) said they have consumers switched brands due to supply
10 April 2021 | Logistics News
