Page 11 - Logistics News - November December 2022

OP I N I ON

cost and performance efficiency throughout the KPI-driven performance
entire warehousing process – right from supplier Through outsourcing the implementation of an
ordering through to packing and shipping. Best efficient WMS and streamlining processes for
of all? These exercises in streamlining warehouse their e-commerce business, companies can rest
operations and processes will ultimately pay for assured that their BPO provider will make it as
themselves. Furthermore, efficiency is treated as easy as possible for them to keep their promises to
a constantly moving target and is assessed by the customers. BPO provider performance is regulated
BPO in an ongoing manner. Processes are constantly strictly by contractual key performance indicators
tweaked, improved and optimised to ensure that the (KPIs); it’s a given that clients will benefit from
company’s warehousing function is always cutting- ongoing efficient service delivery that generates a
edge to maximise output and increase revenue while higher revenue value as a direct result of process
minimising input and costs. outsourcing and optimising functionality within their
supply chain.
Flexibility leads to productivity
With the right warehousing BPO partner in place, Outsourcing protects the bottom line
e-commerce companies will also unlock flexibility In neglecting to relook at and refresh their WMS
in terms of human resources. BPO providers handle regularly, e-commerce businesses are doing
the labour component of warehouse management themselves a serious injustice that will cut into their
and order fulfilment and can scale on resources to bottom line in a way that can impact their ability to
meet sale-specific or seasonal fluctuating demands. survive in an increasingly competitive space. Few
Relieving their clients of the employment burden, risk e-commerce companies are as efficient as they would
mitigation becomes a huge benefit for e-commerce like to believe, but by having the right BPO partner
companies who no longer must carry the worry of for warehouse management, e-commerce businesses
labour relations and occupational health and safety will be able to focus more on the things that matter,
compliance alone. Such benefits are often overlooked, such as acquiring and serving customers, knowing
but can have a massive impact on productivity. that complex operational matters are handled. •

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