Page 13 - Logistics News - November December 2022

O P I N ION

In terms of customers, organisations should ask organisation’s systems should be digitally compliant
whether they are transforming the way they connect and highly flexible. Ideally, the organisation should
and relate to customers and whether they want to offer a have a systems ecosystem where people can access their
new product, increase their level of service or use data to work, their data and their processes without barriers
create a new revenue stream. at any time and from any location. Often, having their
solutions available in the cloud is the best way forward.
When it comes to employees, organisations should
ask whether they are providing capabilities that help Also, organisations will benefit from solutions
engage the workforce and how digital solutions will built for their specific industry with sector-specific
help improve workforce productivity, empower decision capabilities built in, not bolted on. Heavily modified
making and remove bottlenecks in processes. applications will almost certainly impede upgrades and
modernisation, introduce risk and hinder the adoption
For supply chains, organisations should examine of advanced digital solutions.
if they are simplifying complex supply chains and
increasing visibility to anticipate issues and take steps to Ideally, the organisation’s end-to-end systems and
resolve potential problems proactively. applications should be running on a common digital
platform that provides integrated modern capabilities
When looking at operational efficiency, companies such as the Internet of Things (IoT), artificial intelligence
will benefit from asking whether they can streamline (AI), machine learning (ML), big data, mobility and
the way they operate as a business and if they are using predictive analytics.
technology to bring efficiency to their processes, to
predict issues and prescribe the next best action. An organisation’s IT landscape must support the
concept of hyper-connectivity – not just connecting
3. Is our systems landscape digitally compliant and applications and digital capability, but connecting L O GI S T I CS NEWS
ready? everything: their people, applications, devices, data,
Before starting a digital transformation project, an customers and suppliers. •

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