Page 22 - Logistics News August 2016

aftersales support
Barloworld Handling and Hyster
take parts backup to next level
Southern African Hyster
customers are reaping the
benefits of aftermarket
initiatives undertaken by
Barloworld Handling and Hyster
to enhance lift truck uptime and
productivity and lower their
total cost of ownership.
Inside Hyster’s state-of-the-art
new automated parts warehouse
in Nijmegen in the Netherlands.
BUILDING ON a successful partnership of close to
90 years, Barloworld Handling and Hyster Company
are committed to being much more than lift truck
suppliers, says Boikanyo Mazibuko, deputy CEO at
Barloworld Handling. “In addition to supplying a
full range of warehouse equipment, IC and electric
counterbalanced trucks, container handlers and
reach stackers, we offer a complete partnership
capable of responding to the full spectrum of
material handling requirements. These include the
highest levels of responsive aftersales support.”
Mazibuko and other members of the Barloworld
Handling management team recently visited the
Hyster Europe/Middle East/Africa aftermarket
headquarters in Nijmegen in the Netherlands to
ensure the partnership keeps improving capability
and delivering on its commitment to service
excellence.
On the parts side, this commitment has been
given impetus by Hyster’s state-of-the-art new
Nijmegen automated parts warehouse. “Hyster’s
new parts and accessories programme offers
a convenient and competitively priced source
for Hyster lift truck parts, a complete range of
products with 24/7 access to the on-line computer
network for truck parts identification, order entry,
parts availability checks and back order status
information, and an excellent first-fill availability
and fast parts delivery available to dealers,” says
Mazibuko.
Stocking well over 10 000 line items, Barloworld teams continuously strive to meet and exceed
Handling already offers local customers 97%
off-the-shelf availability of fast-moving parts
and overnight delivery to most South African
destinations, says Robin Albany, general manager
aftermarket at Barloworld Handling. “The new
20 August 2016 | Logistics News
Hyster system speeds up the processing of parts
ordered from Nijmegen, with emergency orders
placed before two o’clock in the afternoon now
ready for shipment to Johannesburg by five o’clock
on the same day. Our customers, who often run
highly-paced 24/7 operations, are thus able to
rely on faster response times, improving their
productivity and uptime.”
Another focus has been the competitive pricing
of genuine Hyster parts, adds Albany. “Hyster
approved replacement parts ensure Hyster lift
trucks perform as designed. Supported by Hyster,
we are able to offer our customers genuine parts
that are competitively priced, ensuring not only
robust performance and reliability under the most
demanding conditions but also adding to a lower
total cost of ownership.”
As an added benefit, local Hyster fleet owners
are now also given access to Hyster’s Hypass parts
service system, which enables them to check parts
availability at Barloworld Handling and Hyster
worldwide online.
A dedicated parts team at Barloworld
Handling supplies lift truck parts, attachments and
accessories through regional parts centres around
the country. A parts person is on call 24 hours a
day, seven days a week, including public holidays,
in all major branches.
“The Barloworld Handling sales and aftersales
customer expectations,” says Mazibuko. “The key
differentiator in our industry is service capability
and we are committed to providing our customers
with some of the best value add in the industry
and proactively assisting them to improve their
productivity and bottom line.” •